The Hague, 28 November 2024 – Black Friday is still a day away, but PostNL has already experienced its busiest day ever. Last Monday, PostNL processed over 2.8 million parcels - a record number. The entire sector is bracing for unprecedented peak volumes for the remainder of the week.
The entire industry - from webshops to delivery services - is operating at full capacity to ensure timely delivery of all orders. Thanks to strong collaboration across the sector, the peak demand is being effectively managed.
To date, 2.5 million Dutch customers have set their delivery preferences using the PostNL app. This increase in customised delivery preferences is playing a key role in managing the holiday rush efficiently. Deliveries to parcel lockers show an exponential growth, with a 150% increase compared to last year. More and more people are choosing this convenient and flexible solution, which allows them to receive parcels at the time and place of their choice.
Stephan van den Eijnden, Managing Director of E-commerce Commerce at PostNL, reflects on the holiday season: "I am incredibly proud of our colleagues. It’s amazing to see how they, along with the entire sector, are working so hard to manage this peak period. Customers also contribute by clearly specifying in the PostNL app where and when we can best deliver the parcel. The dedication of everyone involved—employees, webshops, and consumers—proves that we can handle this number of parcels together. We will continue working closely with the industry to ensure smooth operations in the coming days as well."