New CLA for PostNL mail deliverers signed

Improved employment conditions and pay increase of 19% minimum

The Hague, the Netherlands, 23 April 2024 – PostNL and the memberships of trade unions BVPP and CNV have signed a new collective labour agreement (CLA) covering some 15,000 mail deliverers. The new CLA runs from 1 January 2024 through 31 December 2025. Mail deliverers are looking at improved employment conditions and a pay rise of at least 19%.

Rising pay and improved employee benefits

A key element of the new CLA is the new pay structure. This reflects the work experience built up by mail deliverers and the increase in the legal minimum wage. It has five scales: the longer people have been working as mail deliverers, the higher their wages. There will be multiple pay increases in the course of the new CLA, the first of which – the legally required raise of 9.9% – came into force on 1 January 2024, while the last will take effect on 1 July 2025. By that date, pay will have added between 19% and 25% relative to 31 December 2023.

In addition to these pay rises, other agreements include higher pay for 16- and 17-year-olds, an end to youth wages from age 18, a bonus payment for mentors, higher bike allowances and monthly payment of the holiday allowance for new mail deliverers.

Future of the postal service in the Netherlands

Maurice Unck, Director of Mail in the Netherlands at PostNL, said: "Mail deliverers play a vital role in our society. The new CLA makes this part-time job more attractive and reflects appreciation for the work our mail deliverers do. The postal service in the Netherlands faces major challenges because of changing consumer needs, declining postal volumes and rising costs. Our responsibility is to strike the right balance between our appreciation for our people and keeping the postal service accessible across the country.”

PostNL is doing everything in its power to keep mail accessible, reliable and affordable. On 26 February 2024, it announced it is looking to change from delivering within 24 hours to two days, to reflect changing customer and consumer needs. This will require a change to postal laws for PostNL to be able to further adjust its network and so keep the postal service future-proof and financially healthy.

About PostNL

We are PostNL. For more than 225 years, we have been part of society and here for everyone. With 31,500 colleagues, an extensive network of 5,700 PostNL locations, 10,000 letterboxes, 1,400 automated parcel lockers, and millions of users of the PostNL app, we are always close by. Together with our partners, we operate in 190 countries worldwide. Our mission is clear: connected to deliver what drives us all forward. Through our strategy, we grow our business, create sustainable value, lead through innovation and make an impact that matters. On an average weekday, we deliver 1.2 million parcels and 6 million letters. We improve our networks with smart solutions, innovate with AI and tech for our customers and promote future-proof employment relationships for employees and partners. At the same time, we are making our delivery operations more sustainable: we cover many kilometres on foot and by bicycle and increasingly use cleaner fuels and electric vehicles. PostNL N.V. is a publicly listed company with a revenue of €3.3 billion in 2025.

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