Solid Q1 2020 performance and improved free cash flow

The Hague

Financial results Q1 2020

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Highlights Q1 2020

  • Ensuring safe and healthy environment for our people and clients remains key priority
  • Committed to FY 2020 outlook for normalised EBIT of between €110 million and €130 million; uncertainties regarding duration and severity of Covid-19 pandemic may impact ability to achieve this result
  • Strong volume development at Parcels since mid-March, supported by positive price/mix effect
  • Sandd integration ahead of plan in delivering anticipated benefits and synergies
  • More greetings cards contributing to a favourable price/mix development
  • Additional mail volume decline due to lower direct mail activity since mid-March
  • Measures to protect our people and clients and increased staff absence due to Covid-19 impacted operating costs
  • Disciplined working capital management contributed to improved free cash flow

CEO statement

Herna Verhagen, CEO of PostNL, said: “In an unprecedented first quarter, PostNL was able to achieve a solid performance resulting in improved free cash flow. The integration of the postal networks of PostNL and Sandd, completed on 1 February, is ahead of plan in delivering the anticipated benefits and synergies and was already accretive to normalised EBIT in Q1 2020. 

“Above all, ensuring a safe and healthy environment for our people, partners, clients and consumers in the midst of the Covid-19 pandemic is and will remain our key priority. We are applying all social distancing guidelines and health regulations to protect our people and consumers as much as possible and have implemented additional measures in our operations and facilities. We are proud of our people, who are fully focused on the ongoing delivery of mail, parcels and other shipments such as medical goods and food, allowing people to stay at home. We are actively monitoring developments and have had a comprehensive business continuity plan in place since early March.

“Our financial position is strong and, building on our solid Q1 performance, we are committed to achieving our FY 2020 outlook for normalised EBIT of between €110 million and €130 million. Going forward, we see both challenges and opportunities, as e-commerce has picked up and consumer mail is becoming more popular. However, visibility is limited and the uncertainties about the duration and severity of the pandemic may impact PostNL’s ability to achieve the projected result.”

About PostNL

We are PostNL. For more than 225 years, we have been part of society and here for everyone. With 31,500 colleagues, an extensive network of 5,700 PostNL locations, 10,000 letterboxes, 1,400 automated parcel lockers, and millions of users of the PostNL app, we are always close by. Together with our partners, we operate in 190 countries worldwide. Our mission is clear: connected to deliver what drives us all forward. Through our strategy, we grow our business, create sustainable value, lead through innovation and make an impact that matters. On an average weekday, we deliver 1.2 million parcels and 6 million letters. We improve our networks with smart solutions, innovate with AI and tech for our customers and promote future-proof employment relationships for employees and partners. At the same time, we are making our delivery operations more sustainable: we cover many kilometres on foot and by bicycle and increasingly use cleaner fuels and electric vehicles. PostNL N.V. is a publicly listed company with a revenue of €3.3 billion in 2025.

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