Over 50% of PostNL revenue now relates to e-commerce

The Hague

Financial highlights Q1 2019

  • Revenue increased to €684 million (Q1 2018: €674 million)
  • Underlying cash operating income at €31 million (Q1 2018: €32 million)
  • Profit from continuing operations at €15 million (Q1 2018: €23 million)

Operational highlights

  • 16% volume growth in Parcels
  • Addressed mail volume declined by 9.8%; adjusted volume decline 9.1% (corrected for one working day)
  • Delivery quality remained stable at 95%
  • €12 million cost savings realised, continuing run-rate of Q4 2018
  • Final collective labour agreements reached

Outlook 2019 confirmed

  • Expected underlying cash operating income 2019: €170 million - €200 million

CEO statement

Herna Verhagen, CEO of PostNL: “This year, we continue to build on a strong platform for further growth. Step by step we are realising our strategy of becoming the postal and e-commerce logistics company of choice for customers.In Q1 2019, 51% of our revenue came from activities related to e-commerce, evidencing our transition. Underlying cash operating income was broadly in line with last year. We will stay focussed on improving the operational leverage in Parcels and continue to have attention for the realisation of our cost savings plans in Mail in the Netherlands. We confirm our outlook for 2019.Today, we host our Capital Markets Day ‘Focus on our potential’. We will explain how we will further improve the balance between continuing volume growth, profitability and cash flow in Parcels.”

Published on the 7th of May 07.00 am

About PostNL

We are PostNL. For more than 225 years, we have been part of society and here for everyone. With 31,500 colleagues, an extensive network of 5,700 PostNL locations, 10,000 letterboxes, 1,400 automated parcel lockers, and millions of users of the PostNL app, we are always close by. Together with our partners, we operate in 190 countries worldwide. Our mission is clear: connected to deliver what drives us all forward. Through our strategy, we grow our business, create sustainable value, lead through innovation and make an impact that matters. On an average weekday, we deliver 1.2 million parcels and 6 million letters. We improve our networks with smart solutions, innovate with AI and tech for our customers and promote future-proof employment relationships for employees and partners. At the same time, we are making our delivery operations more sustainable: we cover many kilometres on foot and by bicycle and increasingly use cleaner fuels and electric vehicles. PostNL N.V. is a publicly listed company with a revenue of €3.3 billion in 2025.

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