Response PostNL outcome postal dialogue

The Hague - PostNL welcomes the recommendations of the postal dialogue and the related conclusions of the junior minister Keijzer. In the dialogue, PostNL stressed the urgency of adjusting regulation in view of the far-reaching and irreversible changes in the Dutch postal market. These recommendations are an important step to safeguard the availability of postal delivery in rural and thinly populated areas.

Herna Verhagen, CEO of PostNL: “The recognition by the junior minister that regulation should reflect the strongly declining postal market, is an important step. Adjustment of current regulation is mandatory to safeguard the accessibility and reliability of the postal delivery for everyone in the Netherlands for the years to come. Consolidation is inevitable. It is the best solution for an affordable postal delivery and to manage the volume decline in a socially responsible manner. Because of the pace of the decline of the postal market, swift political action is important. The sector will benefit from clear choices and measures that allow for consolidation.

The report and the letter have just been published; PostNL will further review the conclusions and recommendations. Next steps will depend on the pace with which adjustment of regulations and other measures will be realised. PostNL will cooperate with all relevant stakeholders in taking the necessary next steps, carefully balancing the interests of customers, employees, shareholders and all other stakeholders.

The conclusions of the junior minister do not trigger an adjustment of the expected financial impact of the ACM measures currently. The same applies to the outlook for the underlying cash operating income for 2018 and the ambition for the 2020 underlying cash operating income for 2020.

Read more in the unofficial translation of the letter dated 15 June 2018

About PostNL

We are PostNL. For more than 225 years, we have been part of society and here for everyone. With 31,500 colleagues, an extensive network of 5,700 PostNL locations, 10,000 letterboxes, 1,400 automated parcel lockers, and millions of users of the PostNL app, we are always close by. Together with our partners, we operate in 190 countries worldwide. Our mission is clear: connected to deliver what drives us all forward. Through our strategy, we grow our business, create sustainable value, lead through innovation and make an impact that matters. On an average weekday, we deliver 1.2 million parcels and 6 million letters. We improve our networks with smart solutions, innovate with AI and tech for our customers and promote future-proof employment relationships for employees and partners. At the same time, we are making our delivery operations more sustainable: we cover many kilometres on foot and by bicycle and increasingly use cleaner fuels and electric vehicles. PostNL N.V. is a publicly listed company with a revenue of €3.3 billion in 2025.

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